Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Have you tried this: If you have any cover on the kindle, please remove it for now. Then press & hold the power on/off button on the kindle for about 45 seconds, then turn it back on and check. Is there any power / light? Is there anything on the screen now?
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screen is a starter screen .green light came on for 4-5 secs
Did you recharge the kindle?
charge light will not stay on
OK, can you charge the kindle for about 15 minutes now?
plugged in to charger now ***** *****ght stayed on for 12 secs
Please charge for about 15 minutes. Also, if you have any cover on the kindle, please remove it.
(any cover you put on the kindle previously)
case removed 2 days ago
okay, please wait 15 minutes for charging
Now, while the kindle is being charged, can you press & hold the power on/off button on the kindle for about 45 seconds?
While the kindle is charging, press & hold the power on/off button for about 45 seconds, then turn it back on and check.
no change charge light came on for 10 secs
I'm sorry; how old is the kindle?
about 5-6 yrs
That's very long; unfortunately, it is a hardware issue; so the kindle needs to be replaced. Usually, Amazon can give you a discount with a new kindle:http://www.amazon.co.uk/gp/help/customer/contact-us/ref=hp_ss_comp_cu_v4?ie=UTF8&initialIssue=asin-order&nodeId=200127470
sorry april 2011
That's okay. It is a hardware issue. You can check for repair/replacement option at http://www.amazon.co.uk/gp/help/customer/contact-us/ref=hp_ss_comp_cu_v4?ie=UTF8&initialIssue=asin-order&nodeId=200127470
In the mean time, I can help you read your kindle books on another device
, such as computer, iPad, tablet, iphone, smartphone, etc.
Do you have any one of those devices?
ok thank you iwill check with amazon onyour suggestion again i thank you for your help
You're welcome. In the mean time, you can download and install the Kindle for PC program on your computer for reading books on your computer:http://www.amazon.com/gp/kindle/pc/download
If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you very much.
will do bye
Thank you again