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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37436
Experience:  Troubleshoot issues with E-Readers.
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GA-crb My kindle will not switch on the image

Customer Question

My kindle will not switch on the image remains on the screen Where can I send it to get repair?
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.

Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What is the image on the kindle screen? Have you tried this possible fix: If you have any cover / case on the kindle, please remove it for now. Then press & hold (or slide & hold) the power on/off button / switch on the kindle for about 45 seconds, then turn it back on and check.

Please reply back. Thank you,

Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37436
Experience: Troubleshoot issues with E-Readers.
Viet - E-Reader Tech and 3 other E-Readers Specialists are ready to help you
Customer: replied 2 years ago.
Please confirm receipt of my last message
Surely you are not charging £35.00!?
Expert:  Viet - E-Reader Tech replied 2 years ago.

Hi,

Please only reply via this web page. What was your last message?

Did my solution resolve the issue?

Please reply at the box below on this web page. Thank you.

Customer: replied 2 years ago.
I do not want an ongoing monthly I charge of £35.00
I understood there was a free 7 day contract
Your advice cured the problem and I confirmed a bonus to you of £7.00
Can you confirm receipt of the £7.00 and cancellation of £35.00
Expert:  Viet - E-Reader Tech replied 2 years ago.
Don't worry, this is a one-time support session per your request. I'm the technician; our customer service will take care of the billing issue, and will contact / email you to confirm, so don't worry. Thank you
Customer: replied 2 years ago.
Thank you very much And for the advice
Expert:  Viet - E-Reader Tech replied 2 years ago.
You're very welcome. Take care! Thank you
Expert:  Christine-cssm replied 2 years ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you.
Question link: http://www.justanswer.co.uk/e-readers/8s2q0-kindle-will-not-switch-image-remains-screen.html
Thank you, ***** Support Team.

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