How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve G. Your Own Question

Steve G.
Steve G., Engineer
Category: E-Readers
Satisfied Customers: 17964
Experience:  VP of electronic repair company.
329447
Type Your E-Readers Question Here...
Steve G. is online now

Hi, I have just had to re-set my kindle to factory settings

Resolved Question:

Hi, I have just had to re-set my kindle to factory settings after I developed a fault (machine kept switching off) I have tried to re-register it but I have lost my password ***** it will not let me on to it, can you help (I have been offered a replacement which I would like and I would like to know the cost to upgrade it to a kindle fire hd, thank you so much for your assistance
Submitted: 2 years ago.
Category: E-Readers
Expert:  Steve G. replied 2 years ago.
Steve G. :

Now..

Steve G. :

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Steve G. :

You can recover your password ***** you still have access to the email address that you use as your ID.

Steve G. :

Let me know when you are online.

Customer:

Hi Steve,

Customer:

I am in a right pickle now, tried to re-register it under another email address and pass word and now have now lost all my books, am going to re-contact amazon, will see what they say

Steve G. :

I can help you. DO you still have access to the email address you used for your original Amazon Kindle ID?

Customer:

Yes I still have the email address I used originally but as I have posted to you I have tried to re-register it on another email address, and now have nothing on my kindle.

Steve G. :

Ok, if you reregister on another address - that is basically like starting a new account. None of your books will be there.

Steve G. :

But you can recover your old password ***** log back into the old account - with all your books.

Steve G. :

On your computer, not your Kindle, go to www.amazon.com/myk

Steve G. :

Put in your email address (the original one) and click on Password ***** - or whatever it says there.

Steve G. :

Then follow the instructions and you can either rest the password ***** have it sent to you - I can't remember which.

Customer:

thanks Steve will try this

Steve G. :

Ok. I'll be here.

Steve G., Engineer
Category: E-Readers
Satisfied Customers: 17964
Experience: VP of electronic repair company.
Steve G. and 4 other E-Readers Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Dan T.

    Dan T.

    Master Technician

    Satisfied Customers:

    127
    DoD master electronics technician
< Previous | Next >
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    127
    DoD master electronics technician
  • http://ww2.justanswer.com/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG E-Reader Tech's Avatar

    E-Reader Tech

    Technician

    Satisfied Customers:

    52
    Supported consumer electronics for more than 20 years.
  • http://ww2.justanswer.com/uploads/SU/supercj21/2012-6-10_17444_IMG201206071852341.64x64.jpg Sijad H.'s Avatar

    Sijad H.

    Technician

    Satisfied Customers:

    50
    3+ years repairing various handheld electronics systems
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG WirelessWizard's Avatar

    WirelessWizard

    Retail

    Satisfied Customers:

    48
    I have years of personal and professional experience in the area of technical support, troubleshooting, and setup.
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    33
    Years of experience
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    E-Reader Technician

    Satisfied Customers:

    32
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg knelly74's Avatar

    knelly74

    Customer Service

    Satisfied Customers:

    28
    Avid technology enthusiast and reader.
 
 
 

Related E-Readers Questions