How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37459
Experience:  Troubleshoot issues with E-Readers.
30037186
Type Your E-Readers Question Here...
Viet - E-Reader Tech is online now

Hi My paperwhite won't switch on! Its charged and has a green

Resolved Question:

Hi My paperwhite won't switch on! Its charged and has a green light flashing when I press "on" button, but isn't coming on. Help!
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.

Hello Sarah! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Have you tried this: If you have any cover / case on the kindle, please remove it for now. Then press & hold the power on/off button on the kindle for about 45 seconds, then turn it back on and check.

Please let me know. Thank you.

Customer: replied 2 years ago.

Hooray it's come on and is re-booting! Any idea why it died?

Expert:  Viet - E-Reader Tech replied 2 years ago.

Great. The kindle is similar to a computer; the kindle's memory is full when it's on all the time, or going to sleep. Once in a while, you would fully reboot the kindle in order to refresh its memory. You can press & hold the power on/off button to fully reboot the kindle whenever needed. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you very much.

Viet - E-Reader Tech and other E-Readers Specialists are ready to help you
Customer: replied 2 years ago.

Thank you for your help

Expert:  Viet - E-Reader Tech replied 2 years ago.
You're welcome. Thank you.

Related E-Readers Questions