Hello Sarah! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Have you tried this: If you have any cover / case on the kindle, please remove it for now. Then press & hold the power on/off button on the kindle for about 45 seconds, then turn it back on and check.Please let me know. Thank you.
Hooray it's come on and is re-booting! Any idea why it died?
Great. The kindle is similar to a computer; the kindle's memory is full when it's on all the time, or going to sleep. Once in a while, you would fully reboot the kindle in order to refresh its memory. You can press & hold the power on/off button to fully reboot the kindle whenever needed. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you very much.
Thank you for your help