How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 127
Experience:  DoD master electronics technician
42300671
Type Your E-Readers Question Here...
Dan T. is online now

Lost contents of my Kindle. Difficulty finding my Amazon account

Customer Question

Lost contents of my Kindle.
Difficulty finding my Amazon account and password.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 1 year ago.

Hello John! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Your Amazon account is your email address. Have you tried to reset your Amazon account password ***** your email address at the Amazon.co.uk website?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.

No, I haven't yet tried to reset my Amazon account

Expert:  Viet - E-Reader Tech replied 1 year ago.
Would you like me to provide you written instructions? Or would you like me to connect remotely to your computer, so I can do all the steps for fixing your Amazon account issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 1 year ago.

Would prefer written instructions.

My difficulties are 1) Network name 2) Amazon account

I had several books to read on my Kindle but somehow cancelled them all.

Staggered by your service.

John

Expert:  Viet - E-Reader Tech replied 1 year ago.

1.) For your Amazon account password, you can reset it at the website below using the email address that is associated with your Amazon account:

https://www.amazon.co.uk/password

2. For network name issue, what's the brand/model of your internet/wireless modem/router device?
- On the Kindle, go to Wi-Fi setting, then select your wireless network name, and connect, then what happens?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.

When I enter the network name (WLAN-5F06) I'm told it's incorrect. "Try enntering your passord again or setting up your network manually."

Expert:  Viet - E-Reader Tech replied 1 year ago.

You don't enter / you don't type the network name (WLAN-5F06), but you just select the network name (WLAN-5F06) right? After selecting the network name (WLAN-5F06) in W-Fi network name, then it asks for a password, but when you enter your wireless password, it says incorrect right?

What's the brand/model of your internet/wireless modem/router device? Usually the modem/router device was given to you from your Internet service provider.

Do you know how to check for your exact wireless password/network key?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.

Thank you, Viet. I bought this Paperwhite via Amazon a few months ago and downloaded several books very satisfactorily. Having finished one, I wanted to delete it but found I had got rid of everything except the 2 basics.

I tried to get a new password ***** have had no success. How can I try again?

Expert:  Viet - E-Reader Tech replied 1 year ago.

You're welcome.

1. What kind of new password ***** you get?

2. What's the brand/model of your internet/wireless modem/router device? Usually the modem/router device was given to you from your Internet service provider.

3. On the Kindle, go to Wi-Fi setting, then tap on your wireless network name and connect, then what does it say?

4. Also, do you have a windows or mac computer, if any?

Please reply at the box below at this web page only. When you are available, please reply back at the box below to continue. Thank you,

Customer: replied 1 year ago.
Thank you, Viet.
It seems that my only problem is that I've lost my Amazon Kindle Paperwhite password, needed to Set-up. All attempts to get a new one fail.
John.
Expert:  Viet - E-Reader Tech replied 1 year ago.
You're welcome. When you go to Wireless / Wi-Fi setting on the kindle, were you able to connect to your wireless network name?

What exactly happens when you try to reset your Amazon account password?

Can I connect remotely to your computer, so I can fix your Amazon account password ***** through your computer, then you can enter it on the kindle later?

Please reply at the box below. Thank you.
Customer: replied 1 year ago.

Yes, please connect remotely to my Windows PC and fix my Amazon account password ***** through this PC, for me to enter on the kindle later.

John

Expert:  Viet - E-Reader Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please do the following in order to connect with me:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

 

When you are available, please reply back at the box below to continue. Thank you,

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Dan T.

    Dan T.

    Master Technician

    Satisfied Customers:

    127
    DoD master electronics technician
< Last | Next >
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    127
    DoD master electronics technician
  • http://ww2.justanswer.com/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG E-Reader Tech's Avatar

    E-Reader Tech

    Technician

    Satisfied Customers:

    52
    Supported consumer electronics for more than 20 years.
  • http://ww2.justanswer.com/uploads/SU/supercj21/2012-6-10_17444_IMG201206071852341.64x64.jpg Sijad H.'s Avatar

    Sijad H.

    Technician

    Satisfied Customers:

    50
    3+ years repairing various handheld electronics systems
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG WirelessWizard's Avatar

    WirelessWizard

    Retail

    Satisfied Customers:

    48
    I have years of personal and professional experience in the area of technical support, troubleshooting, and setup.
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    33
    Years of experience
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    E-Reader Technician

    Satisfied Customers:

    32
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg knelly74's Avatar

    knelly74

    Customer Service

    Satisfied Customers:

    28
    Avid technology enthusiast and reader.
 
 
 

Related E-Readers Questions