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Hello Jim! Thank you for your question. I will be assisting you today.I'm sorry about the issue: Please try the followings:If you have any cover / case on the kindle, please remove it for now. Then press & hold (or slide & hold) the power on/off button / switch on the kindle for about 45 seconds, then turn it back on and check.If needed, also, disconnect the power cord(s) from your internet/wireless modem/router device(s) for about 5 minutes, then reconnect.If needed, go to the Wireless / Wi-Fi setting on the kindle, and make sure it is connected to your wireless / network name.Please let me know. Thank you.