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Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. What kind of password ***** ***** asking for, such as Wi-Fi/wireless password, Amazon account password, etc.?When you try to deregister, does it show your email address or a different email address, like of your grandson's email address?Do you have an Amazon account yet? If yes, do you know your Amazon account password?Are you able to go to Menu / settings on the kindle paperwhite?When you are available, please reply back at the box below to continue. Thank you,