How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cory Your Own Question
Cory, Technician
Category: E-Readers
Satisfied Customers: 3474
Experience:  E-Reader Expert
Type Your E-Readers Question Here...
Cory is online now

I cannot get my Kindle to return to My Items. It recycles around

Resolved Question:

I cannot get my Kindle to return to My Items. It recycles around my last book
Submitted: 2 years ago.
Category: E-Readers
Expert:  Cory replied 2 years ago.
Welcome, I am Cory.

It sounds like there maybe a glitch in the firmware.

Please remove the case if you have it in one and unplug it from a charging source, if connected. Press in and hold the power button/on switch for 40 seconds, this will reset the firmware. Please wait up to 3 minutes to restart. If it does not come on, please try to turn it on normally after 3 minutes.

Please continue to hold it, even if the green light comes on and goes off.

If your Kindle still has issues, please reply and we will troubleshoot further.
Cory and other E-Readers Specialists are ready to help you
Customer: replied 2 years ago.

Thank you Cory I am back in business.


Expert:  Cory replied 2 years ago.

Your welcome!

Please remember to rate my answer.

Have a good evening!