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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 127
Experience:  DoD master electronics technician
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My Kindle fire HDX asks me PUK code

Customer Question

My Kindle fire HDX asks me for a PUK code
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.

Hello Jim! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Was it working previously? If yes, was there any change recently that may have caused the issue?

Or is this a new Kindle fire HDX?

Is there a SIM card in your Kindle fire HDX ?

Who's your Internet service provider / company for the Kindle fire HDX?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

It was working alright then it locked and asked for a PUK code then a sim card code.

l'm not sure about a sim card there is something in the side which looks as if you need a pin to release it.

Sky

Expert:  Viet - E-Reader Tech replied 2 years ago.
Which company provides Internet service for your Kindle? Thank you.
Customer: replied 2 years ago.

Sky

Expert:  Viet - E-Reader Tech replied 2 years ago.

Is there a modem/router (from Sky) in your home?

Yes, power off the the Kindle, then use a pin or paperclip to push in the hole, and take out the sim card, and check. Full details:

http://www.amazon.com/gp/help/customer/display.html?nodeId=201645870

Please let me know. Thank you.

Customer: replied 2 years ago.

I took out the sim card and now I have only 1 remaining attempt .Giving me the message Incorrect SIM PUK code

Customer: replied 2 years ago.

Yes there is a modem router from Sky

Expert:  Viet - E-Reader Tech replied 2 years ago.

I'm sorry, with the SIM card taken out from the Kindle, turn on the Kindle, does it still ask for the PUK code without the SIM card inserted?

Who provided you the SIM card previously? Which company?

Please let me know. Thank you.

Customer: replied 2 years ago.

It came with my Kindle

Customer: replied 2 years ago.

Taking out the Sim card and restarting it said no sim card .When I switch it on it tells me no sim when I put the sim back it in Sim card is PUK-locked then asks enter PUK code.

I'm sorry i am just answering you but I had to go to my place of employment and it does not have internet access.

Customer: replied 2 years ago.

It came with the Kindle

Expert:  Viet - E-Reader Tech replied 2 years ago.
So without the SIM card, does it let you use the kindle (even though without internet access)? Without the SIM card, does the kindle let you go to menu/settings -> Wi-Fi / Wireless option?

Can you contact Sky or whichever company that you pays monthly for internet access on the Kindle in order to get the PUK code?

Please let me know. Thank you.
Customer: replied 2 years ago.

No it still asks for codes and I can't get anywhere else with it will have to leave it at the moment as I'm away from home and will not be back until 21st of February.

Much obliged

Jim Davey

PS. will check with Sky when I get Back Thanks

Expert:  Viet - E-Reader Tech replied 2 years ago.
You're welcome. If you power off the kindle, then take out the SIM card, then turn on the kindle, then does it still ask for a code called PUK? Or does it ask for a different kind of code? Please let me know. Thank you.