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Richard
Richard, Engineer
Category: E-Readers
Satisfied Customers: 35377
Experience:  E-Reader Engineer
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kindle wont go to landscape shape

Resolved Question:

kindle wont go to landscape shape
Submitted: 2 years ago.
Category: E-Readers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Kindle and tell me if it functions.
Let me know the results please
Thank you
Customer: replied 2 years ago.

carried out instructions .no change.

Expert:  Richard replied 2 years ago.
Can you tell me the model of the Kindle please?
Customer: replied 2 years ago.

kindle fire hd

Expert:  Richard replied 2 years ago.
Thanks John
Tap on the little Settings icon in the top right corner of the screen, here you should see where you can lock and unlock the screen position. Unlock it and it should now rotate.
Let me know the results please
Richard, Engineer
Category: E-Readers
Satisfied Customers: 35377
Experience: E-Reader Engineer
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