How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 19979
Experience:  Expert for over 10 years
50836188
Type Your E-Readers Question Here...
Josh is online now

I cannot read the books I have downloaded in kindle. The kindle

Resolved Question:

I cannot read the books I have downloaded in kindle. The kindle is saying Not connected to network. But every other app is working
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.

Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What's the model of your computer, such as paperwhite, fire, etc.?

How did you download the books on the kindle?

Can you go to the Wi-Fi / wireless option on the Kindle, then let me know what you see there?

When you are available, please reply back at the box below to continue. Thank you,

Customer: replied 2 years ago.
Disgo9000 model disab9000r. Play store. Can't find wi/fi/wireless in kindle
Expert:  Viet - E-Reader Tech replied 2 years ago.
Sorry, you are able to use the Internet / websites on the Disgo 9000 tablet right?

Were you able to read a book previously on this tablet?

Can you go to Settings -> Application manager -> (ALL), then uninstall the Kindle app
, then go to Play Store, download / reinstall the Kindle app there?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.
Dowloaded successfully but still not working if its any help
I can't see the books in On Divice but can see them in All Items but when I press on a book a question mark coms up when I press it again it says Not connected to network
Expert:  Viet - E-Reader Tech replied 2 years ago.
I'm sorry, were you able to uninstall the kindle app first? Thank you.
Customer: replied 2 years ago.
I did unistall then installed again but it did not work
Expert:  Viet - E-Reader Tech replied 2 years ago.
Sorry, it is strange. Was the kindle app working previously on this tablet?

Can you do a factory reset on the tablet, and check? Please let me know. Thank you.
Customer: replied 2 years ago.
Yes it was working previously will I loose everything on my tablet if I go to factory reset
Expert:  Viet - E-Reader Tech replied 2 years ago.
Yes. What do you need to keep on the tablets? Can you connect the tablet to the computer and back up any data, such as photos, you need first? Thank you.
Customer: replied 2 years ago.
Have not got a computer
Expert:  Viet - E-Reader Tech replied 2 years ago.

Sorry, do you need to keep anything from the tablet? You can download the Dropbox app to back up / store you data.

By the way, you did restart the tablet right (press & hold power on/off button, then select restart option.)

Please reply at the box below. Thank you.

Customer: replied 2 years ago.
Still not worked
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Did you perform a factory reset on your Kindle?
Customer: replied 2 years ago.
Yes
Expert:  Josh replied 2 years ago.
How old is the Kindle?
Customer: replied 2 years ago.
3years
Expert:  Josh replied 2 years ago.
Has it ever worked with this router/Wi-Fi network?
Customer: replied 2 years ago.
Yes ihave 2 tablets and they both can't get kindle but can get all other aps
Expert:  Josh replied 2 years ago.
Which model Kindle do you have in front of you?
Customer: replied 2 years ago.
Disco9000
Expert:  Josh replied 2 years ago.
Disco9000 is not a Kindle model

Do you have Disgo A900 android tablet or an Amazon Kindle tablet?
Customer: replied 2 years ago.
Disgo9000 model distab9000r tablet
Expert:  Josh replied 2 years ago.
Thank you for confirming. The previous tech mentioned Kindle and you did not correct them which is where the confusion was.

Are you sure the tablet is connected to Wi-Fi?
Customer: replied 2 years ago.
No how do I get to know
Expert:  Josh replied 2 years ago.
Go to Settings

Select Wi-Fi and select your Wi-Fi network in the list
Josh, Technician
Category: E-Readers
Satisfied Customers: 19979
Experience: Expert for over 10 years
Josh and other E-Readers Specialists are ready to help you