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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38192
Experience:  Troubleshoot issues with E-Readers.
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my kindle does not respond to anything

Resolved Question:

my kindle does not respond to anything
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What is showing on the kindle screen right now?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

the control tabs at the top of the page but it has noe changed to the man under a treee logo the bar beneath the picture does not fill up completely now its changed again to a list of contents but thy will not load

Expert:  Viet - E-Reader Tech replied 2 years ago.
Thank you. If you have any cover / case on the kindle, please remove it for now. Then press & hold the power on / off button on the kindle for about 30 seconds, then turn it back on and check. Please let me know. Thank you.
Customer: replied 2 years ago.

it mak3s no difference

Expert:  Viet - E-Reader Tech replied 2 years ago.
I'm sorry, can you charge the kindle while pressing & holding the Power On / Off button hard and for long? Does it let you go to menu / settings? Please let me know. Thank you.
Viet - E-Reader Tech and other E-Readers Specialists are ready to help you
Customer: replied 2 years ago.

yes and it now seems ok mant thanks

Expert:  Viet - E-Reader Tech replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience