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Hello Hugh! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Please try this: If you have any cover / case on the kindle, please remove it for now. Then press & hold (or slide & hold) the power on/off button / switch on the kindle for about 30 seconds, then turn it back on and check.Is the kindle currently connected to Wi-Fi / Wireless? Please let me know. Thank you.
Yes. It is connected.
I tried your solution. Problem is solved. Thanks.