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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37470
Experience:  Troubleshoot issues with E-Readers.
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Mykindleislockedontoonepagearchiveditemswithaddotherdevice

Resolved Question:

mykindleislockedontoonepagearchiveditemswithaddotherdevicecollectionsunderlined.itwillnotswitchonoroff.ilastuseditwednesdaynightandwentthroughthethemenutoaddbookmarktothebookwhichiwasreading
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.

Hello Stuart! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Have you tried this: Press & hold (or slide & hold) the power on / off button / switch on the kindle for about 30 seconds, then turn it back on and check.

Is there anything showing on the screen?

Is there any power / light?

Please let me know. Thank you.

Viet - E-Reader Tech and 3 other E-Readers Specialists are ready to help you
Customer: replied 2 years ago.

thescreenisnowcompletelyblankthepowerswitchshowsgreenwhenpressed

Expert:  Viet - E-Reader Tech replied 2 years ago.
I'm sorry. If you have any cover / case on the kindle, please remove it for now
, then charge the kindle
, then while charging the kindle, press & hold (or slide & hold) the power on / off button / switch on the kindle for about one minute this time
, then turn it back on and check.

Please let me know. Thank you.

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