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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 18943
Experience:  Expert for over 10 years
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Kindle store page not available

Customer Question

Kindle store page not available
Submitted: 2 years ago.
Category: E-Readers
Expert:  michelleclive replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you
what is the exact issue you are facing
is only kindle store page not opening or you are facing issues with opening other webpages as well
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 2 years ago.

I already did that I can read the books I have but as I said I cannot get into the kindle store to buy any other books.The message reads cannot display page Kindle Store page is not available.What you advised me to do did not solve the problem

Expert:  Josh replied 2 years ago.
No problem -- What Kindle model do you have?
Customer: replied 2 years ago.

Touch Kindle Its about three years old.

Expert:  Josh replied 2 years ago.
Please follow these steps to perform a factory reset. The data will be wiped but the books will appear again after you register the Kindle after the restore.

Look here: https://www.youtube.com/watch?v=UwEx4dTj5Dw

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