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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16023
Experience:  Expert for over 10 years
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Kindle store page not available

Customer Question

Kindle store page not available
Submitted: 1 year ago.
Category: E-Readers
Expert:  michelleclive replied 1 year ago.
Hi, My name is ***** ***** i will be assisting you
what is the exact issue you are facing
is only kindle store page not opening or you are facing issues with opening other webpages as well
Expert:  Josh replied 1 year ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 1 year ago.

I already did that I can read the books I have but as I said I cannot get into the kindle store to buy any other books.The message reads cannot display page Kindle Store page is not available.What you advised me to do did not solve the problem

Expert:  Josh replied 1 year ago.
No problem -- What Kindle model do you have?
Customer: replied 1 year ago.

Touch Kindle Its about three years old.

Expert:  Josh replied 1 year ago.
Please follow these steps to perform a factory reset. The data will be wiped but the books will appear again after you register the Kindle after the restore.

Look here: https://www.youtube.com/watch?v=UwEx4dTj5Dw

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