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Ask Freddy M. Your Own Question

Freddy M.
Freddy M., Technician
Category: E-Readers
Satisfied Customers: 18398
Experience:  Years of experience
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My kindle has been dropped, and the screen is now frozen with

Customer Question

my kindle has been dropped, and the screen is now frozen with the picture of Mark Twain, I have tried holding the wake up slider in to reset the kindle but this will not wake it up.
please can you help.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Freddy M. replied 1 year ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.

Even if it does not look like it is charging and even though it may be fully charged charge it using a different wall outlet than you normally do (a different room is best) for at least 10 minutes.

Do not skip that even if it is fully charged from you already plugging it in, it is important to do it.

It sounds like the firmware may be frozen try this and let me know the results hold the power switch for at least 60 seconds.

Try this at least 6 times.

The firmware can sometimes get frozen the same way that a computer will occasionally.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
.
Customer: replied 1 year ago.

Hi Freddy. Whats the next thing I should do, ? ( throw it in the bin ?)

Expert:  Freddy M. replied 1 year ago.
.
Did anything at all change? Does the screen look in any way distorted? There is a tiny hard to see model number on the back, what is that model number?
.
Customer: replied 1 year ago.

Hi Freddy . The model number Is (a very long one)

DOO901FCC ID X7N-0610 IC:8959A-0610 There is no distortion and nothing changed.

Expert:  Freddy M. replied 1 year ago.
.
Can you let the battery die for my and let me know if the screen changes? It may take a while so if you are comfortable with it you can remove the battery instead to find out. Here is a video on how to do that: Click Here
.
Expert:  Freddy M. replied 1 year ago.
.
Can you let the battery die for my and let me know if the screen changes? It may take a while so if you are comfortable with it you can remove the battery instead to find out. Here is a video on how to do that: Click Here
.

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