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Freddy M.
Freddy M., Technician
Category: E-Readers
Satisfied Customers: 18398
Experience:  Years of experience
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My kindle will not come on even though i have the charger

Resolved Question:

My kindle will not come on even though i have the charger connected
Submitted: 2 years ago.
Category: E-Readers
Expert:  IT_Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.


What is the model of your Kindle?
Customer: replied 2 years ago.

model D01101 IC 9599A -0725

Customer: replied 2 years ago.
Relist: Other.
MY QUESTION IS STILL NOT ANSWERD WAITING NEARLY AN HOUR
Expert:  Freddy M. replied 2 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.

Even if it does not look like it is charging and even though it may be fully charged charge it using a different wall outlet than you normally do (a different room is best) for at least 10 minutes.

Do not skip that even if it is fully charged from you already plugging it in, it is important to do it.

It sounds like the firmware may be frozen try this and let me know the results hold the power switch for at least 60 seconds.

Try this at least 6 times.

The firmware can sometimes get frozen the same way that a computer will occasionally.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
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Freddy M., Technician
Category: E-Readers
Satisfied Customers: 18398
Experience: Years of experience
Freddy M. and other E-Readers Specialists are ready to help you
Customer: replied 2 years ago.

BRILLIANT THANKS

Expert:  Freddy M. replied 2 years ago.
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You're welcome and i hope you have a great day.
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