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Hello David! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Are you able to log in your Amazon (kindle) account on your computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?When you are available, please reply back at the box below to continue. Thank you,
Thank you very much. I immediately did what you suggested having neglected to make this reply for which I am sorry.