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Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36840
Experience:  Troubleshoot issues with E-Readers.
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How do I start up my Kindle. I have no moel number

Resolved Question:

How do I start up my Kindle. I have no moel number
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 1 year ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Can you please check at the back of your Kindle for the model?
Is this a new kindle or was it working previously?
What happens when you turn on the kindle? What is showing on the screen now?
What step are you stuck at?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
It is a new Kindle. There is a lot od data on the rear base but which is the model?Create an account. I have wirelessly connected and tried to open an account but it seems to have frozen when saying "cReate an Amazon account" care
Customer: replied 1 year ago.
At the base I have noticed a yellow light however it is not always there and is not now.
Expert:  Viet - E-Reader Tech replied 1 year ago.
Please press and hold the power on / off button on the kindle for about 30 seconds, then turn it back on and check. Please reply at the box below. Thank you
Customer: replied 1 year ago.
Done and now have akindle screen with tree and a bar going across the face of the base.
Now completed and entrance choice offering is displayed.
Expert:  Viet - E-Reader Tech replied 1 year ago.
Please continue, thanks.
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36840
Experience: Troubleshoot issues with E-Readers.
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