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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38178
Experience:  Troubleshoot issues with E-Readers.
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I bought my handicapped son a kids kindle and somehow I have

Resolved Question:

I bought my handicapped son a kids kindle and somehow I have got his home page come up on my kindle how can I get my home page back or have I completely messed it up
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Can you please try this first: On your kindle, can you please press and hold (or slide and hold) the power on/off button / switch for about 30 seconds, then turn it back on, then check.

Please reply back to continue troubleshooting. Thank you.
Customer: replied 2 years ago.

still the same

Expert:  Viet - E-Reader Tech replied 2 years ago.

I'm sorry. What's the model of your kindle?

Do you mean when you turn on your kindle, it does not show your items / books, etc.? Or is it something else?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

its a kindle fire, and yes it does not show my items but comes up with his home page

Expert:  Viet - E-Reader Tech replied 2 years ago.
Did you make any change on your kindle fire recently?

Are all your books missing on your kindle fire?

Are you able to use the internet on the kindle fire?

Thank you.
Customer: replied 2 years ago.

I was downloading a game on his kindle and think I must have pressed something I shouldn't. All my things are missing I can not get the internet

as there is no where to get it

Expert:  Viet - E-Reader Tech replied 2 years ago.
Please try:Swipe down from the top of the screen and tap Settings.Tap Device Options, and then tap Reset to Factory Defaults.Tap Reset to confirm.Please let me know. Thank you.
Customer: replied 2 years ago.

This has worked thank you very much

Expert:  Viet - E-Reader Tech replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience,
Viet - E-Reader Tech and 2 other E-Readers Specialists are ready to help you