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Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36839
Experience:  Troubleshoot issues with E-Readers.
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My kindle will not charge up. I have tried several cables

Resolved Question:

My kindle will not charge up. I have tried several cables and still nothing. I have it connected to my computer now and still it wont turn on. I hold down the start button and the green light comes on and then it cuts out. Is my machine dead!
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 1 year ago.
Hi,I'm sorry about the issue. How long did you hold the power on/off button?Are you charging the kindle in the wall electric outlet (not on the computer)?How old is the kindle?Please reply at the box below. Thank you.
Customer: replied 1 year ago.

I have tried charging in the wall socket and am now trying on the computer and so far nothing. I have held down the button the green light comes on and then cuts out. Have had my kindle for 2 yrs I think. This is the second one the first one I gave to my husband which is older and is still working.

Expert:  Viet - E-Reader Tech replied 1 year ago.
While charging in the wall socket, can you press and hold hard the power on/off button for about 45 seconds, then turn it on and check? Please let me know. Thank you.
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36839
Experience: Troubleshoot issues with E-Readers.
Viet - E-Reader Tech and 2 other E-Readers Specialists are ready to help you
Customer: replied 1 year ago.

I have tried what you asked and the green light doesnt stay on longer than 5 seconds before it flickers and stops. It just does not open the Kindle.

Expert:  Viet - E-Reader Tech replied 1 year ago.
Thank you for the update. I'm sorry, you are lucky as this is a hardware issue; usually it lasts more than two years (unless the kindle is dropped or exposed to sunlight or got wet, etc.) So you need a new kindle, which all your previous books can be downloaded to your new kindle. In the mean time, if you'd like to, you can read your books on your computer at the Amazon website below: http://read.amazon.com/ Or download / install the Kindle program:- For PC / Windows computer:http://www.amazon.com/gp/help/customer/display.html?nodeId=201245960- For Mac computer, use Mac App Store, or go to:https://itunes.apple.com/us/app/kindle/id405399194?mt=12&ign-mpt=uo%3D4 - If you have a tablet or smartphone, then go to App Store or Play Store, then download / install the Kindle app there. Please let me know if you have any further question. Thank you.

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