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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38211
Experience:  Troubleshoot issues with E-Readers.
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My kindle has archived all 190 books and will not let me do

Resolved Question:

My kindle has archived all 190 books and will not let me do anything?
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

How did you reset the kindle?

Are you kindle books still showing on your Amazon account at the website http://www.amazon.co.uk/manageyourkindle?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

there is no message

they are still on website

reset by holding on off button for 40 secs till went blank then restart

Expert:  Viet - E-Reader Tech replied 2 years ago.
What is showing on the kindle's screen now?

Are you able to go to menu / settings / options... on the kindle?

Please let me know. Thank you.
Customer: replied 2 years ago.

No I can get to nothing except page which says archved items (190)

Expert:  Viet - E-Reader Tech replied 2 years ago.
What's the model of your kindle?

While charging the kindle, press and hold the Power on / off button for about one minute this time, then what happens?

Do you mean on the page with archived items (190), it won't let you do anything at all?

Please let me know. Thank you.
Customer: replied 2 years ago.

Did as you suggested and it seems to have cured it Thank You

Expert:  Viet - E-Reader Tech replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you very much,
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