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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 127
Experience:  DoD master electronics technician
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Am having lots problems my kindle had been locked

Customer Question

Am having lots problems my kindle had been locked for over a year only today managed too unlock now am having problems it seems to have reset as if am a new user have managed too connect to my WiFi that's alkali my books music seems to be gone please help
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 1 year ago.
Hi,

I'm sorry about the issue. What's the model of your computer?

How many email address(es) do you have?

Did you sign in the same Amazon account / email address that you used to purchase books and music previously?

Do you see your books and music in your Amazon account at the Amazon website below?

http://www.amazon.co.uk/manageyourkindle

Please reply at the box below. Thank you.
Customer: replied 1 year ago.

I am trying to use kindle fire apart from my phone this US all I have

Expert:  Viet - E-Reader Tech replied 1 year ago.
How many email address(es) do you have?

On the Kindle, did you sign in / register using the same Amazon account / email address that you used to purchase books and music previously?

On the phone, can you sign in your Amazon account at the Amazon website below:

http://www.amazon.co.uk/manageyourkindle

, then there, check to see if your books and music are there?

Please reply at the box below. Thank you.

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