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Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36462
Experience:  Troubleshoot issues with E-Readers.
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Good morning Does Amazon provide a Kindle Fire repair service.

Resolved Question:

Good morning
Does Amazon provide a Kindle Fire repair service. If not can you suggest someone in the UK who does?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 1 year ago.
Hi,I'm sorry about the issue. Have you tried to press and hold the Power on/off button on the Kindle fire for about 30 seconds, then turn it on and check?Is there any power / light? Is there anything on the screen?How old is the kindle fire?Please reply back to continue. Thank you.
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36462
Experience: Troubleshoot issues with E-Readers.
Viet - E-Reader Tech and 4 other E-Readers Specialists are ready to help you
Customer: replied 1 year ago.

trying the extended start now.

the screen is black with no sign of life

About 18 months - I would need to check my Amazon account to be absolutely sure.

Customer: replied 1 year ago.

No the setended start dod not wrrk.

No sign of life at all.

18 months I think but I would need to check my Amazon accoiunt

Expert:  Viet - E-Reader Tech replied 1 year ago.
Thank you. Kindle has warranty of one-year. Please go to the website below to contact Amazon kindle department and check for repair / replacement option:http://www.amazon.co.uk/gp/help/customer/contact-us/ref=hp_ss_comp_cu_v4?ie=UTF8&initialIssue=asin-order&nodeId=200127470In the mean time you can read your books at the website on any computer below:http://read.amazon.com/, or you can use the Kindle app if you use a tablet or smartphone. Thank you.
Customer: replied 1 year ago.

So mif its more than a year old Amazon could not repair it?

Expert:  Viet - E-Reader Tech replied 1 year ago.
It depends on the model; they can either repair or may give you a discount for a new one, so please check athttp://www.amazon.co.uk/gp/help/customer/contact-us/ref=hp_ss_comp_cu_v4?ie=UTF8&initialIssue=asin-order&nodeId=200127470Thank you.
Expert:  Viet - E-Reader Tech replied 1 year ago.
Also, did you know that you can read your books at the website https://read.amazon.com/ on your computer, and/or read your books on the Kindle app on your tablet or smartphone.Please let me know if you still need help or have any further question. Please reply at the box below. Thank you.

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