How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37882
Experience:  Troubleshoot issues with E-Readers.
30037186
Type Your E-Readers Question Here...
Viet - E-Reader Tech is online now

I have just bought HD6

Customer Question

I have just bought HD6 to replace my Kindle Reader, which is now defunct.
I want the HD6 set permanently to Text-to-Speech, if possible
I want to remove the Voice-Over which describes every touch of screen.
I do NOT want to use any other facility, i.e. emails, apps, etc.
EXCEPT I want to download books via Wifi or discs.
However, it is impossible to attempt any of this because every icon I screen touch is surrounded by a yellow box and does not respond. How is this yellow box removed?
I have received an acknowledgement to this request, and a quotation for delaing with it. BUT while it quotes 36c, the drop-down note quotes €36. There is a vast difference btween the two. Which is correct?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 1 year ago.
Hi,I'm sorry about the issue. These come together. Please try:Swipe down from the top of the screen with two fingers to open Quick Actions.Tip: If you're on the lock screen, place two fingers on the screen, swipe to the left, and then open Quick Actions.Tap Settings, and then double-tap the screen to open the Settings menu.Tap Accessibility, and then double-tap the screen to open the Accessibility menu.Next to Screen Reader, tap Off, and then double-tap the screen to confirm your selection.In the alert that appears, tap Continue, and then double-tap the screen. When the Screen Reader is disabled, Explore by Touch is turned off automatically.Then check.- For instructions how to use accessibility features, please click on the websites below:http://www.amazon.com/gp/help/customer/display.html?nodeId=201588900http://www.amazon.com/gp/help/customer/display.html?nodeId=201588920More instructions:http://www.amazon.com/gp/help/customer/display.html?nodeId=201540050Also, here are a couple of video instructions:https://www.youtube.com/watch?v=9xNy0C26MLAhttps://www.youtube.com/watch?v=pLaIFMFMhE8Please reply back to continue troubleshooting. Thank you.