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Richard, Engineer
Category: E-Readers
Satisfied Customers: 40985
Experience:  E-Reader Engineer
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My Kindle is 2 years old ,the screen is frozen, the product

Customer Question

my Kindle is 2 years old ,the screen is frozen, the product is plugged into computer,
Submitted: 2 years ago.
Category: E-Readers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 60 seconds.
Release, then connect the charger and wait 10 minutes
Then repeat the above procedure again and try to turn on the Kindle.
Let me know the results please
Thank you