How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Thomas Your Own Question
Thomas
Thomas, Technician
Category: E-Readers
Satisfied Customers: 1857
Experience:  Kindle Expert and PC Technician
62924203
Type Your E-Readers Question Here...
Thomas is online now

Tried to purchase books on my Kindles but message says I do

Resolved Question:

Tried to purchase books on my Kindles but message says I do not have a valid credit card. Have set up again but still no joy.Serial number of my kindles:
trish's 2nd kindle: 9017 2201 4361 05E8, Device user. Mr D A Connolly Kindle e-mail:***@******.***
Mr's 4th Kindle: Registered user: Mr D A Connolly. e-mail:***@******.***
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: I cannot purchase books on my Kindles
What more information do you need?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Thomas replied 1 year ago.

Hi! My name is ***** ***** I'm happy to help! Sorry to see you're having problems with your device. Lets see how I can help.

  1. Go to Manage Your Content and Devices.
  2. From Settings, select Edit Payment Method below Digital Payment Settings.
  3. Select the desired credit card information, or add a new card, and then click Continue.
  4. Enter the desired billing address, and then click Continue. You will be taken back to the Digital Payment Settings page where you can view your edited 1-Click payment method.
Thomas and other E-Readers Specialists are ready to help you