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Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 18313
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I ordered avoyage 6 unit Abouttwo weeks ago but it has not

Customer Question

I ordered avoyage 6 unit Abouttwo weeks ago but it has not arrived. You did acknowledge receipt of the order and deducted payment from my account.Please advise status and when ICan expect delivery
RA Rutledge
Riverview. Cobh. Co. Cork Ireland
Assistant: What's the make/model of your device? How old is it?
Customer: The unit has just been ordered and not received yet
Assistant: How long has this been going on? What troubleshooting have you tried?
Customer: You are not answering my question
Assistant: Thank you.
Customer: When can I expect ro hear from you
Assistant: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: E-Readers
Expert:  Nicola-mod replied 3 months ago.
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Expert:  Pete replied 3 months ago.

Hello,

What company or website was your order placed with?

Customer: replied 3 months ago.
I will wait to hear from you
Customer: replied 3 months ago.
Ordered on kindle website via google
Expert:  Pete replied 3 months ago.

Was it amazon.com or a different website?

Have you tried logging into your Amazon account to check?

Customer: replied 3 months ago.
The website was Amazon.com
Expert:  Pete replied 3 months ago.

Have you tried logging into your Amazon account to check the status of the order?

Customer: replied 3 months ago.
I don't have an Amazon account.Surely it is possible to identify an order placed,particularly since receipt was acknowledged by e mail. Also you must have a record of withdrawal from my debit card account.
Expert:  Pete replied 3 months ago.

You said you placed the order with Amazon.com, but you do not have an Amazon account? That is not possible.

If you check your debit card account, who does it say was paid for the order?