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Richard
Richard, Engineer
Category: E-Readers
Satisfied Customers: 40227
Experience:  E-Reader Engineer
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My kindle has frozen on the contents page and will not budge

Resolved Question:

my kindle has frozen on the contents page and will not budge at all. I have three unread books in the memory
Submitted: 2 months ago.
Category: E-Readers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

Customer: replied 2 months ago.
nothing has changed . hold it . it has become unfrozen and is charging at the moment. in case the battery is very low I will leave it on charge for a while
Expert:  Richard replied 2 months ago.

Ok, it will be ok.. butt why did you give me the worst rating possible?

Just wait 5 minutes, then do my instructions again and it will come on.

You gave me a bad rating would you consider changing this?

Richard and other E-Readers Specialists are ready to help you