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Thank you for your question, my name is ***** ***** I look forward to assisting you.
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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and use it.
Let me know the results please
Ok, it will be ok.. butt why did you give me the worst rating possible?
Just wait 5 minutes, then do my instructions again and it will come on.
You gave me a bad rating would you consider changing this?