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Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 60 seconds.
Release, then connect the charger and turn on the Kindle and tell me please if it is still in Chinese.
Let me know the results please
Can you please click on my link below as this will show you a film on how to change the language
Even though it is in chinese, the menu items are in the same position, so you will be abl to switch it to English by following the film
Let me know please how you go
If yyou press this does a menu show?
If you press the three verticle dots, does a menu show?
Can you give me your number to call please
thank you, ***** ***** 5 minutes and I will call you
I have been trying to call a few times now, your home phone blocks calls from unknown numbers and your cell phone says you are not available.
Is your cell on?