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Richard
Richard, Engineer
Category: E-Readers
Satisfied Customers: 40223
Experience:  E-Reader Engineer
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I have just switched on my new Kindle Paperwhite and the

Customer Question

I have just switched on my new Kindle Paperwhite and the language is chinese, how do I get English?
Submitted: 2 months ago.
Category: E-Readers
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and turn on the Kindle and tell me please if it is still in Chinese.

Let me know the results please

Thank you

Customer: replied 2 months ago.
I have followed your instructions and the text is still in chinese.
Expert:  Richard replied 2 months ago.

Thank you

Can you please click on my link below as this will show you a film on how to change the language

https://www.youtube.com/watch?v=xaHtr243Prs

Even though it is in chinese, the menu items are in the same position, so you will be abl to switch it to English by following the film

Let me know please how you go

Customer: replied 2 months ago.
I have watched your video and I can't get started as there is no icon with three horizontal lines in the top right hand corner or anywhere else on the top menu. The icon top right is three vertical dots.
Expert:  Richard replied 2 months ago.

If yyou press this does a menu show?

Richard and other E-Readers Specialists are ready to help you
Customer: replied 2 months ago.
Expert:  Richard replied 2 months ago.

Thanks

If you press the three verticle dots, does a menu show?

Customer: replied 2 months ago.
a menu does show, in Chinese, when I press the three vertical dots.
Customer: replied 2 months ago.
I have accepted a phone call offer, when will you phone me?
Expert:  Richard replied 2 months ago.

Can you give me your number to call please

Customer: replied 2 months ago.
landline :***********or mob :***********
Expert:  Richard replied 2 months ago.

thank you, ***** ***** 5 minutes and I will call you

Expert:  Richard replied 2 months ago.

I have been trying to call a few times now, your home phone blocks calls from unknown numbers and your cell phone says you are not available.

Is your cell on?

Customer: replied 2 months ago.
I don't know why my home phone is blocking calls. My cell phone is on, please try again.
Expert:  Richard replied 2 months ago.

will do