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Richard, Engineer
Category: E-Readers
Satisfied Customers: 39583
Experience:  E-Reader Engineer
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I find that I can't open my kindle on this laptop and on my

Customer Question

I find that I can't open my kindle on this laptop and on my Kindle lots of the archived books are no longer available to me Eleanor Reilly
Submitted: 19 days ago.
Category: E-Readers
Expert:  Cris replied 18 days ago.

Hi, thanks for using I am Cris and will be glad to assist you.

Do you have multiple Amazon accounts?

Customer: replied 18 days ago.
Expert:  Cris replied 17 days ago.

Can I offer remote support so I can remote into your PC and work on your issue and find a solution.

Customer: replied 17 days ago.
Under no circumstance will I allow you to access my PC
Expert:  Cris replied 16 days ago.

Are you logged into the same account on the laptop and on the your Kindle device?

Customer: replied 16 days ago.
I am aware of that
Expert:  Richard replied 15 days ago.

Hi there and welcome

Can you tell me which program you are using for accessing your books on the compter?

Please let me know

Customer: replied 14 days ago.
On my Kindle
Expert:  Richard replied 14 days ago.

ok, so the issue is finding the archived books on your Kindle itself? Not on a Kindle app on your Laptop?

Customer: replied 14 days ago.
I have now realised that my grandson deleted what had been archived
Expert:  Richard replied 14 days ago.

Ok, if he deleted the archived books, then you have to purchase them again sorry, the Archive books can always be returned, but not when you also delete them from this sorry.

Customer: replied 14 days ago.
That is what I thought
Expert:  Richard replied 14 days ago.

Is there anything else I can assist you wiith Eleanor?