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Richard
Richard, Engineer
Category: E-Readers
Satisfied Customers: 41032
Experience:  E-Reader Engineer
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I find that I can't open my kindle on this laptop and on my

Customer Question

I find that I can't open my kindle on this laptop and on my Kindle lots of the archived books are no longer available to me Eleanor Reilly
Submitted: 2 months ago.
Category: E-Readers
Expert:  Cris replied 2 months ago.

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Do you have multiple Amazon accounts?

Customer: replied 2 months ago.
No
Expert:  Cris replied 2 months ago.

Can I offer remote support so I can remote into your PC and work on your issue and find a solution.

Customer: replied 2 months ago.
Under no circumstance will I allow you to access my PC
Expert:  Cris replied 2 months ago.

Are you logged into the same account on the laptop and on the your Kindle device?

Customer: replied 2 months ago.
I am aware of that
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me which program you are using for accessing your books on the compter?

Please let me know

Customer: replied 2 months ago.
On my Kindle
Expert:  Richard replied 2 months ago.

ok, so the issue is finding the archived books on your Kindle itself? Not on a Kindle app on your Laptop?

Customer: replied 2 months ago.
I have now realised that my grandson deleted what had been archived
Expert:  Richard replied 2 months ago.

Ok, if he deleted the archived books, then you have to purchase them again sorry, the Archive books can always be returned, but not when you also delete them from this sorry.

Customer: replied 2 months ago.
That is what I thought
Expert:  Richard replied 2 months ago.

Is there anything else I can assist you wiith Eleanor?