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Richard
Richard, Engineer
Category: E-Readers
Satisfied Customers: 42203
Experience:  E-Reader Engineer
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Kindle will not accept my amazon password. How can I change

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Kindle will not accept my amazon password. How can I change it, please

Hi there Peter and welcome

Can you tell me the exact message you are getting on the Kindle?

Please let me know

Customer: replied 1 month ago.
M Ama\zon password ***** PlesiomonaS77. When I enter this I get "Incorrect password ".. I have lost my WiFi connection and cannot download a book I have ordered

Thanks

Please click on my link below

https://www.amazon.com/gp/css/account/forgot-password/email.html

Follow the steps and reset the password.

Once done, use the new password ***** sign on on the Kindle.

Let me know the results please

Thank you

Customer: replied 1 month ago.
I have tried three different codes from three different emails, none of the three have been accepted.Disaster

What is the email address you use for your account?

Customer: replied 1 month ago.

Tell me the code you received just now please

Customer: replied 1 month ago.
178168, then 219614, then 075935

Thats the old emails...

Tell me the last email you just received, at 4:27

Customer: replied 1 month ago.
075935

That is from an older request please check carefully for the code after that

Customer: replied 1 month ago.
828466

I have reset the password ***** you

It is

richieja16

sign in using this please and let me know how you go

Thank you

Customer: replied 1 month ago.
guess what ! Incorrect password !!

The password ***** ***** I am signing into it here

Click my link below

www.amazon.com

Tell me if you can sign in there please

Customer: replied 1 month ago.
All I get from your link is the Amazon Shop !!

yes.., and as requested please try to sign into your account there, with the password ***** provided you

Customer: replied 1 month ago.
I have started a new account as instructed,using the new password ***** gave me. I still cannot connect to Wi Fi.

ok, here is the confusion, you are always talking about your Amazon password, but you actually need your wifi password, is this correct Peter?

Customer: replied 1 month ago.
Richard, Yes, wrong password ***** confusion ,certainly. Am now connected to Wi Fi once more. Thank you for your help
and advice. I hope you have a good day. Peter Davis

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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