How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rusty Your Own Question
Rusty
Rusty, Music Professional
Category: Electronic Musical Instruments
Satisfied Customers: 5909
Experience:  Sound Engineer, Electrical Issues, Tone Consulting
63817454
Type Your Electronic Musical Instruments Question Here...
Rusty is online now

Hello.We have a Viscount Professional Classico GSV-1000 which

Customer Question

Hello.We have a Viscount Professional Classico GSV-1000 which has stopped working completely. The red light comes on when we turn on the power at the socket but nothing happens when you press any of the keys.
Submitted: 3 years ago.
Category: Electronic Musical Instruments
Expert:  Rusty replied 3 years ago.
Hello, my name is Rusty. Sorry for the delay, the information on that instrument is hard to find. Normally when the sound quits working, it's a loose connector. Do you still hear a hiss when you turn up the volume? Unplug it, and remove the cover, and inspect it for any obvious loose connections or burned up components.

If you hear a hiss when you turn it up, it means that your mixer and amplifier circuits are working properly. Does that model have a demo song? Does it play? If so, that demo song comes from the pitch bender. The only circuits left are the motherboard and the tone generator. I suspect your tone generator has come disconnected from the mixer.

If everything looks tight, you will need to check for DC voltage on the output of the tone generator, while holding a key. It should read about .3vdc.

Let me know what you find.