Hi Rusty, thanks for your response and your suggestion. Unfortunately though, there is definitely no sound coming through the headphones. They are plugged into L (mono) port, local control is set to ON, and pressing the + key a few times didn't have any effect either (it just scrolled through the different piano sound options.) Can't understand it.
Any further ideas?
No, they only play through the speakers when the volume is up but not through the headphones from the output port. It's not connected to a midi device either. There's nothing else connected.
Sorry I mean the demo songs and key sounds are all in the same boat - I.e. both can be heard through the in-built speakers as normal regardless of whether anything is plugged into the output port (only when volume up of course.) But neither can be heard through the headphones in the output port at any stage.
Sorry I don't know what you mean by PA. I assume you're referring to plugging my headphones into some other instruments to see if I hear audio from them, but unfortunately I don't have any other instruments with a similar output port. I've tested the headphones with other things though and they definitely work.
I have just performed the factory reset to no avail.
I've tried 4 different sets of headphones
I called Roland today and they maintain that it's very unlikely to have been a fault with two different units. They said that many headphones wouldn't work through the output port anyway because they're not self powered.
They suspected that the reason the piano won't play through my speakers could be to do with whether the cables are balanced or unbalanced. However I've tried with both now and still can't get sound
Unfortunately I bought it online from Thomann so I can't go into them. It was actually quite a hassle returning the first one.
The speakers that I've been using are self powered (two KRK Rokit 5's) and I also tried my other self powered speaker which is a Gear 4 ipod dock with an Aux In line. Both work with various other inputs but no success with either
They didn't say really. They did explain that they were Roland Ireland I was talking to - the distributor for this country - and technically they only really deal with pianos that come from the stores they supply, and Thomann would be a separate entity. But they said they would still give me advice and I could call back tomorrow if it didn't work.
The cable thing was all they suggested really.
54 Bucks Road
Isle of Man
Give them a call, and see if they have any tips for you. I would say your best bet is to return the keyboard you have, then buy one from Peter Norris. They are authorized by roland to sell the FP50, and for a good reason. Since Roland only deals with authorized dealers, they have a tighter relationship, and better customer service. Let me know if you are able to return the piano.
Looks like that guy's on the Isle of Man which isn't in Ireland.
I'll email Thomann tomorrow and see what they have to say about me claiming this second piano has the same fault. I suspect they'll suggest I'm doing something wrong. I'll let you know when they respond. Thanks