How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rusty Your Own Question

Rusty
Rusty, Music Professional
Category: Electronic Musical Instruments
Satisfied Customers: 5673
Experience:  Sound Engineer, Electrical Issues, Tone Consulting
63817454
Type Your Electronic Musical Instruments Question Here...
Rusty is online now

I have been given a 20 year Yamaha Clavinova CLP-500 Piano/Keyboard When

Customer Question

I have been given a 20 year Yamaha Clavinova CLP-500 Piano/Keyboard
When powered on it make a click/clunk sound
No sound comes from any key & none of the buttons work & the Piano 1 light flashes rapidly
I have tried `resetting by holding down keys whilst turning it on
Any help appreciated
Submitted: 1 year ago.
Category: Electronic Musical Instruments
Expert:  Rusty replied 1 year ago.
Hello, my name is Rusty. If the lights are flashing, it is a motherboard error. The motherboard controls all of the boards in the piano, which is why nothing is working at all. Hold the A1 and C7 keys, and turn the power on. Don't touch anything after that, just tell me what you see.
Customer: replied 1 year ago.

Thank you for replying - I googled which keys these are & think you mean the first & last key on the keyboard which are A & C...

Nothing happens - have tried holding down & turning on then releasing & turning then pressing - Piano 1 still flashes & no sound

Look forward to next step...

Keith

Customer: replied 1 year ago.
Relist: Answer came too late.
No feedback for 24 hours
Expert:  Rusty replied 1 year ago.
That is supposed to bring up the diagnostic tool. If that's not coming up, it's beyond repair. You may want to look for one that has something else wrong with it, and use yours for parts. Your motherboard is dead, I'm sorry to have to tell you that.
Rusty, Music Professional
Satisfied Customers: 5673
Experience: Sound Engineer, Electrical Issues, Tone Consulting
Rusty and other Electronic Musical Instruments Specialists are ready to help you
Customer: replied 1 year ago.

Before we through it away, can I just check the keys are the first & last keys on the keyboard - the A & C

Thanks

Expert:  Rusty replied 1 year ago.
Yes, A1 is the first key, and C7 is the last key on an 88 key keyboard.
Customer: replied 1 year ago.

But the Keyboard only has 52?

Just trying to save the instruments life before it's dumped!

Expert:  Rusty replied 1 year ago.
Sorry, I gave you misinformation. I've dug deeper, and found that you hold B1 while you turn the power on.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jaimzness

    jaimzness

    Engineer

    Satisfied Customers:

    117
    DAW and MIDI techniques. Keyboard and synthesizer programming. Electronic repair.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/jaimzness/2010-5-5_173549_headshot-64px.jpg jaimzness's Avatar

    jaimzness

    Engineer

    Satisfied Customers:

    117
    DAW and MIDI techniques. Keyboard and synthesizer programming. Electronic repair.
  • http://ww2.justanswer.com/uploads/stereoaz/2010-09-26_161922_js640_IMG_0505.jpg stereoaz's Avatar

    stereoaz

    Technician

    Satisfied Customers:

    25
    20 years repairing electronic musical instruments,amplifiers,speakers.
  • http://ww2.justanswer.com/uploads/TY/TylerOrganist/2014-2-28_42014_DSC0959copy.64x64.jpg Tyler, M.M., CAGO's Avatar

    Tyler, M.M., CAGO

    Professional Musician

    Satisfied Customers:

    289
    20 years training & experience. Familiar with a variety of instruments.
  • http://ww2.justanswer.com/uploads/FH/fhpetrone/2011-12-29_20339_DSC000292.64x64.JPG Federico's Avatar

    Federico

    Musician

    Satisfied Customers:

    32
    Expert in electronic music.
  • http://ww2.justanswer.com/uploads/LI/littlerusty/2015-7-13_19399_eadhot.64x64.jpg Rusty's Avatar

    Rusty

    Music Professional

    Satisfied Customers:

    372
    Sound Engineer, Electrical Issues, Tone Consulting
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    63
    13+ Years of Computer and Electronics Experience.
  • http://ww2.justanswer.com/uploads/MO/momentouswater/2016-7-25_14535_podcast.64x64.jpg Thomas's Avatar

    Thomas

    Technician

    Satisfied Customers:

    12
    Ready to assist with any and all Electric Instruments