Sorry to hear you were waiting all night for an answer.
There are usually few experts online overnight.
If you need anything else, just let me know.
just returned from Tesco's where I purchased the laptop their tech support looked at my laptop and realised that there wasn't a fault my son had switched the laptop off whilst it was downloading updates, just holding the on/off button 10 seconds a time after several attempts it came up with configuring new updates and booted up no probs; after finishing upload, £ 22-00 pounds simply wasted. well pissed off !!!!