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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37652
Experience:  Electronics Engineer
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Hi, I have a new Samsung 2 tablet which I recently connected

Customer Question

Hi,

I have a new Samsung 2 tablet which I recently connected to my home wifi. I went to my local town on Friday and connected it to Starbucks wifi. When I returned home it would not let me connect to the internet even though it stated that the wifi connection was very strong. It wont connect to the internet even on another wifi connection.

Please help!
Submitted: 4 years ago.
Category: Electronics
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Can you do the following please

Press Settings, Wireless.

Press and hold on your network and select Forget.

Then

Press Settings, Applications.

Look under ALL for Google Services Framework. Press it and press Clear Data.

Then restart the device, and connect to wifi.

Let me know if you still have the problem please.

Thank you