I am trying to upload pictures to my computer but it keeps telling me USB port not recognised. Everything else works in these ports (I have tried 4 of them so far. I have a Samsung L313 camera. I am getting most frustrated now. I paid nearly £200 for this camera and have only used it to list pics on Ebay. It also tells me to use a Root port (whatever that is!) but I have tried ALL the ports to no avail. I have also bought new usb leads - one minute it works, the next it doesn't. I have even uninstalled Samsung and reinstalled it but it still doesn't work. The camera itself works fine but it is useless if I am unable to upload pictures. Can you help - Is there somewhere I can send it to get it checked out or would it be cheaper to get another camera? The same thing is happening with my Nikon but when I put the usb lead in the screen goes black.
Hello, I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
I haven't received anything yet. It's now 3 days - I am not paying out more and more money - it must be the camera that is defective, in which case I will not be buying a Samsung again. Surely someone there can tell me one way or the other.
I will give it another 3 2 days then I'm done and want a refubnd.
Hello, We will continue to look for a Professional to assist you.
Thank you for your patience,
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Have you tried connecting the camera to another Computer by chance? Sometimes computer USB Ports can become weak on their 5 volt lines and cause thise problem. Connecting it to another Computer will verify whether or not the issue is with the Camera or Computer.
Let me know if I can be of any further help.