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The make is Goodmans and the model is GTVL20W/7HD. I HAVE A PHILIPS FREEVIEW BOX.
I use the Goodmans tv remote to switch the set on and adjust the sound but use the Philips remote to change channels. This is how my son set it up for me. When tv's went digital I used the info in the Philips manual to restore the default settings, which included restoring the factory settings. I did this from the menu which was headed Box Settings. The problem now is I cannot forsome reason get this menu up on the screen in order to restore the settings. I need a sequence to follow to get to that menu. My remote is nothing like the one you have shown me, On the tv remote there is a button in the middle with menu on it, and above this is a P+ and below it a P-. I pressed the P- by mistake and have not been able to get sound or picture since then. I have tried pressing the AV/SV button, the snow disappears and a bright blue screen appears but nothing on it and I need to get the restore default settings menu up to be able to get back to normal which is what I need help with. If I remember correctly I use the freeview remote to do this, but this time nothing seems to work. I have tried a combination of both remotes and got a menu up which only has 2 options on it as mentioned before - Language and recall, but have gone on to recall and pressed OK on my freeview remote but nothing happens. Now the standby light is on amber, usually it is green when tv on or red when it is off. Sorry that your info as above means nothing to me as I do not have an STB button on either remote. I can get AV up on the screen, but then having got it nothing happens. Please see if you can make sense of what I am saying and get back to me.