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Richard Hill
Richard Hill, Customer Service
Category: Electronics
Satisfied Customers: 363
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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I have a KODAK HERO 5.1 Ai0. it will not print. i have tried

Customer Question

I have a KODAK HERO 5.1 Ai0. it will not print. i have tried running the intallation setup utility. Ihave tried uninstalling and reinstalling software. I have tried both USB and wifi, but as soon as my PC starts to copy files I get an error report: Error copying UNIDRV.DLL and if I ignore this there are 23 other similar error reports. Drivers are not installed. What can I do?
Malky Sinclair
Submitted: 3 years ago.
Category: Electronics
Expert:  Richard Hill replied 3 years ago.

rwhill1 :

Hi

rwhill1 :

Which operating sytsem is your PC using?

Expert:  Richard Hill replied 3 years ago.
Hi,

Which operating system is your PC using?

Which version of the Kodak drivers do you have?

Has the printer ever worked or has anything changed recently?

Best Regards,

Richard
Customer: replied 3 years ago.

XP

Expert:  Richard Hill replied 3 years ago.
Hi,

Do you have any XP service packs applied?

Is that XP 32 bit or XP 64 bit. Unfortunately, according to the Kodak website XP 64 bit is not supported.

Best Regards,

Richard

Customer: replied 3 years ago.

hi,


its 32bit.

Expert:  Richard Hill replied 3 years ago.
Hi,

Do you have an XP service packs applied, e.g. SP3?

Best Regards,

Richard
Customer: replied 3 years ago.

Hi Richard,


I have SP3.


Malky

Expert:  Richard Hill replied 3 years ago.
Hi,

Do yous till have any other printer applications installed?

If so, and you don't need these, can you remove them via Start > Control Panel > Add or Remove Programs.

Then try to install the Kodak again.

Best Regards,

Richard
Customer: replied 3 years ago.

Hi,


already removed all printer apps and attempted to reinstall kodak wih no success.


Malky

Customer: replied 3 years ago.

Hi,


It's been some hours now since I last heard from you; do I assume that there is no solution to my problem?


M Sinclair

Expert:  Richard Hill replied 3 years ago.
Hi,

Sorry for the delay. I've been in touch with Kodak and they can conduct an online session with you computer to help you to resolve this. Please use this link to access their online chat facility to begin this process:

http://support.en.kodak.co.uk/app/contact/prodfam/5/type/service/src/contact/selected/true?selected=true&session=OHyuF6tl/selected/true

Let me know if they manage to resolve this for you, if not I'll investigate further.

Best Regards,

Richard
Expert:  Richard Hill replied 3 years ago.
Hi,

Were Kodak able to help you with this?

Best Regards,

Richard

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