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TV-Tech1
TV-Tech1, Technician
Category: Electronics
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Experience:  30 years servicing Tellys
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samsung bluray player inop

Customer Question

samsung bluray player inop
Submitted: 3 years ago.
Category: Electronics
Expert:  TV-Tech1 replied 3 years ago.

Hello, I'm TV Tech1 and I'll be working with you to identify and help you resolve your problem.

 

What is your Blu Ray's model number exactly? BDxxxxxx?? It should be listed on or around the front faceplate or on a sticker on the back of the player, depending on what year it was made.

 

Although the reset on my Samsung is the STOP button on the front panel has to be held for 8 seconds for mine to reset (while turned on and no DVD is installed) , Samsung does use different reset procedures on different models.

Also....some Blu Rays built in the latter half of the 2000's required you connect your Blu Ray up to the older RCA Video connections to gain access to the menu so you could actually turn ON the HDMI outputs after resetting it or downloading a firmware update.

 

Firmware updates completely rewrites the whole operating system, versus software updates that only modify the present operating system. Firmware requires you completely setup your Blu Ray player like you did when you first pulled it out of that cardboard box you brought it home in.

 

It really sounds like your update forced it back to "New-out of box" condition.

 

Listen, I spent about 4 hours with my 2009 Panasonic, thinking the HDMI was defective. I found out later it had an HDMI on/off switch on it.

My Samsung 2010/2011 model never needed the HDMI turned on.

And as a Technician, I'm still wondering WHY an HDMI has to be turned on or off in the first place. But that's beside the point, really. It exists on some models for some reason. That's why when I see your situation, with the NEW update that just got dowloaded....I start wondering if your model has an HDMI on/off, and what model it is.

 

So, ask yourself if you remember having to hook it up with the older Scart or RCA video connectors first before you could get the HDMI working.

Second, if your unit is so new that it doesn't have the Scart/RCA connectors, then consider unplugging the power cord from the Samsung, and your TV set, waiting 5 minutes, plugging the power cords back in, and UNPLUGGING your HDMI cable between the two. THEN powering BOTH back on for 1 minute....then Hot Plugging the HDMI cable back in.

 

Hot plugging it back in resets both ends of the HDMI connection and forces BOTH to re-establish a new connection by handshaking.

 

Roughly, those are the issues I have seen fix your problem.

 

Try those, and see if you get your Blu ray working again. If not, let me know by using the REPLY button.

 

 

Customer: replied 3 years ago.

its a bd5300 i carnt get into menu at all . it switches on and says load and thats it ,

Expert:  TV-Tech1 replied 3 years ago.

Ok, we may have a Disc in it and we need to remove that first.

 

The moment you power it on, repeatedly press the open key on the keyboard, not the remote. Pressing and holding it doesn't work, You have to try to INTERRUPT the startup process by sending multiple OPEN requests to the micro.

 

See if you can get that disc OUT of the unit.

If you KNOW there is no disc in there...you have to let me know that. The reason being is because the unit THINKS there is a disc in it, and it's trying to LOAD that disc. Usually it will try, and if it fails, it's supposed to RELEASE it's programming and continue onwards.

 

Capitalized words are....well they're action words. Open, out, know etc....each step we take, I'm telling you the most important part of the sentence I write. Like the release statement....it will usually give up loading and release, then giving you a chance to access the menu or allow you to reset it. I just don't know if it says LOAD for 2 minutes or it's still Loading 20 minutes later.

It shouldn't....

 

 

Customer: replied 3 years ago.

no disc in it . will open and close but will say close on it after . , turn off agaim and just says load again , for ages until turn unit off

Expert:  TV-Tech1 replied 3 years ago.
Ok, we need to do a hard reset. Unplug the power cord on the unit, don't plug it in for an hour.
Customer: replied 3 years ago.

ive triedleaving power off over night didnt do anything , or wil i have to do something else later on ?

Customer: replied 3 years ago.

what do i need to do now ?

Expert:  TV-Tech1 replied 3 years ago.

Well with that information...it's pointing to the software is damaged.

 

If we can't gain access to the blu-ray's menu, we can't attempt a firmware update.

 

http://downloadcenter.samsung.com/content/FM/201104/20110401141955778/USB_Upgrade[eng].pdf

 

An alternative is to replace your unit's main board with a working board like this one here --

 

http://www.ebay.com/itm/Samsung-BD-D5300-BD-D5500-D5700-Blu-ray-Player-Main-Board-I-O-AK41-01022A-/230989911592

 

Or simply get a used unit, and save your damaged unit for scrap parts like the remote and disc tray and the loading assembly. Can't use the main board in your unit. but anything else can be used.

 

http://www.ebay.com/sch/i.html?_from=R40&_trksid=p5197.m570.l1313&_nkw=Samsung+BD-D5300+Blu-Ray+Player&_sacat=See-All-Categories

 

I was hoping it was a simple reset on yours, but it's definitely pointing to a bad download or the loading mechanism isn't responding to the micro.

I doubt that though...your open/close works.

 

That's pretty much the choices we have to repair your unit.

 

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