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SkillJim
SkillJim, Customer Service
Category: Electronics
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Experience:  Can help with any electronics questions, from technical to general information.
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Hi.. my Sony camcoder wont let me play my videos it gives me

Customer Question

Hi.. my Sony camcoder wont let me play my videos it gives me a data error message.. it is a Sony HDRPJ2000. Can you please help thank you.
Submitted: 3 years ago.
Category: Electronics
Expert:  SkillJim replied 3 years ago.

SkillJim :

Hi there, my name is James and I would be happy to help you today!

SkillJim :

Have you tried accessing the video files on your computer by transferring them across from the camera?

SkillJim :

the reason I ask is because the data may be corrupted on the memory card, and may need to be formated (All files deleted)

SkillJim :

if you can get the videos to work fine on your computer, I would suggest copying them across to your computer so that they are safe, and then go ahead and format your memory card, take a couple of test videos with the fresh card and verify that everything is working correctly

SkillJim :

and then move the video files back to the card and test again

SkillJim :

you could have 1 file that is the culprit, or you may find that this process fixes the error regardless :)

SkillJim :

I will await your response until you can test this out for me

SkillJim :

and thank you for using Justanswer today :)

Expert:  SkillJim replied 3 years ago.
Hi Sarah,

I'm just following up with you to see how everything is going. Did my answer help?


Let me know,
James.

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