Do you have WiFi network?
yes it is the one in my question
Do you know the model number of the Zyxel router box please?
I answered the question yes ZyXEL4574vkt AMG1202-T10a
Do you have other devices working OK with this, e.g laptop, etc
i.e they connect to Wifi
Can you look underneath the router to see if there's a wireless key number there please
yes qevtweiaho and I have tried that
Did you using same case (upper/lower) letters as printed ?
Did you enter using same case (upper/lower) letters as printed ?
yes tried both
Did someone else install the router and change the password?
Do you think the laptop is using the above password?
it is using the password on the back of the modem
OK, are there any wifi settings on the Kobo?
Can you change the type of encryption?
not that I can see what do you mean by encryption
Wifi encrytion; WPA, etc
Have you tried, turning the router off/on and then trying to connect with the above password ?
Cam it be changed to anything else, e.g. AES
Failing that, do you know how to login to the Zyxel admin?