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Richard Hill
Richard Hill, Customer Service
Category: Electronics
Satisfied Customers: 363
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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have purchased a kobo arc 16gb reader. On start up screen it

Customer Question

have purchased a kobo arc 16gb reader. On start up screen it asks for a password XXXXX wi fi network ZyXEL4574vkt I have tried many including the password XXXXX the back of my modem none have been excepted and I can go no further without it being accepted, what do I do?
Submitted: 3 years ago.
Category: Electronics
Expert:  Richard Hill replied 3 years ago.

rwhill1 :

Hi

rwhill1 :

Do you have WiFi network?

JACUSTOMER-1dlu0ck3- :

yes it is the one in my question

rwhill1 :

Do you know the model number of the Zyxel router box please?

JACUSTOMER-1dlu0ck3- :

I answered the question yes ZyXEL4574vkt AMG1202-T10a

rwhill1 :

Thanks

rwhill1 :

Do you have other devices working OK with this, e.g laptop, etc

rwhill1 :

i.e they connect to Wifi

JACUSTOMER-1dlu0ck3- :

yes laptop

rwhill1 :

Can you look underneath the router to see if there's a wireless key number there please

JACUSTOMER-1dlu0ck3- :

yes qevtweiaho and I have tried that

rwhill1 :

Did you using same case (upper/lower) letters as printed ?

rwhill1 :

Did you enter using same case (upper/lower) letters as printed ?

JACUSTOMER-1dlu0ck3- :

yes tried both

rwhill1 :

Did someone else install the router and change the password?

JACUSTOMER-1dlu0ck3- :

no

rwhill1 :

Do you think the laptop is using the above password?

JACUSTOMER-1dlu0ck3- :

it is using the password on the back of the modem

rwhill1 :

OK, are there any wifi settings on the Kobo?

rwhill1 :

Can you change the type of encryption?

JACUSTOMER-1dlu0ck3- :

not that I can see what do you mean by encryption

rwhill1 :

Wifi encrytion; WPA, etc

rwhill1 :

Have you tried, turning the router off/on and then trying to connect with the above password ?

JACUSTOMER-1dlu0ck3- :

wpa/psk

rwhill1 :

Cam it be changed to anything else, e.g. AES

rwhill1 :

Failing that, do you know how to login to the Zyxel admin?

Expert:  Richard Hill replied 3 years ago.
Hi,

I have you managed to resolve the issue, or do you need any further assistance?

Best Regards,

Richard

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