How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Hill Your Own Question
Richard Hill
Richard Hill, Customer Service
Category: Electronics
Satisfied Customers: 408
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
14784508
Type Your Electronics Question Here...
Richard Hill is online now

My printer xp-305 will not print.

Customer Question

My printer xp-305 will not print. Tried new ink & new paper & all i get is " paper out. load paper". Please could tell me what to do, to get it printing?

Submitted: 4 years ago.
Category: Electronics
Expert:  Richard Hill replied 4 years ago.
Hi,

I contacted Epson about this and they asked 'are there any foreign debris or scraps of paper inside the printer and is it on flat and level surface?'.

If not, then they said 'it would appear that the paper sensor is faulty. If your product is out of warranty, you can still take it to your local Express Centre but for any repairs made, a charge will be incurred. Alternatively you may wish to consider purchasing a newer printer model which may be more cost effective than having this unit repaired.'

Best Regards,

Richard


Expert:  Richard Hill replied 4 years ago.
Hi,

If my response helped please could you give me a positive rating, so that I get paid.

Best Regards,

Richard