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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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Hard disc recorder will not play live tv nor show guide to

Customer Question

Hard disc recorder will not play live tv nor show guide to enable choice of programme to record
Will ply back existing recordings
Submitted: 4 years ago.
Category: Electronics
Expert:  TV-Tech1 replied 4 years ago.

Hello, I'm TV Tech1 and I'll be working with you to identify and help you resolve your problem.

 

Don't unplug it or turn it off when the unit is stating Updating...it's downloading software or firmware to it, and it needs to complete. If it gets unplugged or it crashes, it can damage your present operating software.

 

 

Customer: replied 4 years ago.

It's been updating now for several hours - how long do I leave it?

Expert:  TV-Tech1 replied 4 years ago.

It should have taken no more than an hour and 15 minutes for a major firmware update.

 

Now the question is, was this update done wirelessly, or using a Lan cable or done with a USB stick?

 

You might as well unplug the TV's power cord for 20 minutes and see if the TV recovers from a bad download.

 

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