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Richard Hill
Richard Hill, Customer Service
Category: Electronics
Satisfied Customers: 454
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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Kodak hero 5.1 printer only printing blanks

Customer Question

Kodak hero 5.1 printer only printing blanks
Submitted: 4 years ago.
Category: Electronics
Expert:  Richard Hill replied 4 years ago.
Hi,

Is this a new printer or has this problem just started?

Has anything changed recently with the printer or computer, new software, etc

Are you happy that ink levels are OK?

Have you run print head cleaning routine?

Best Regards,

Richard

Customer: replied 4 years ago.

printer is one year old nothing has changed ink levels ok have run print head cleaning and all things manual suggests

Expert:  Richard Hill replied 4 years ago.
Hi Peter,

Unfortunately you almost certainly need a new Print Head. You can contact Kodak Tech Support on 0870-2430270 to get one, possibly free of charge if you are still under warranty. Full details here:

http://www.kodak.co.uk/ek/GB/en/30_Series_Printhead.htm

Best Regards,

Richard
Expert:  Richard Hill replied 4 years ago.
Hi Peter,

If you could give me a positive rating so that I get credited for my time and effort that would be greatly appreciated.

Best Regards,

Richard