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Ask Viet - Technician Your Own Question

Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 35196
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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WHY ARE YOU SAYING MY CARD IS INVALID

Customer Question

WHY ARE YOU SAYING MY CARD IS INVALID
Submitted: 3 years ago.
Category: Electronics
Expert:  Viet - Technician replied 3 years ago.

Hello Emily! Thank you for your question. I will be assisting you today.

I'm sorry. Can you please tell me know the exact issue you are having with?

Please let me know, so I can help. Thank you

Customer: replied 3 years ago.

I CANNOT FOLLOW INSTRUCTIONS TO INSTALBT Net can you help me

Expert:  Viet - Technician replied 3 years ago.
I'm sorry. What is BT Net for? Is there any error or message?

Also, do you have windows or mac computer?

Thank you
Customer: replied 3 years ago.

windows

Expert:  Viet - Technician replied 3 years ago.
Are you trying to install BT Net security / antivirus protection program, etc. on the computer? Is there any error or message?

Can we do a screen sharing session, so I can chat with you and help you directly?

Please let me know. Thank you
Customer: replied 3 years ago.

Unfortunately i havent grown up with these modernthings i have no anti virus protectio at present and it is BT NetProtect PLUS i want to install.my bt phone is in another room AND I AM SORRY I DONT UNDERSTAND FACEBOOK AND ALL THE OTHER IDEAS EMILY

Expert:  Viet - Technician replied 3 years ago.
Don't worry. Please click on the website below and allow the ScreenConnect sharing program to run, then I will be able to fix the issue direclty for you:

http://166.78.231.170:8040/?Session=b612174f-04b0-4c7e-8391-4144391b0499

Thank you
Expert:  Viet - Technician replied 3 years ago.
Did you click on the website I've provided yet? Or click on the shorter website link below, and allow it to run, and try any other option it gives you as needed:

http://tinyurl.com/ketxoaf

Thank you
Expert:  Viet - Technician replied 3 years ago.

Hi Emily,

Did you click on the website I've provided you yet? If yes, I'm really sorry, it looks like your computer cannot connect with me. Let me provide written steps you can try:

1. Click on the website below:

 

http://www.bt.com/netprotectplus

2. Then scroll down, then click on the option ""Log in to get BT NetProtect Plus". (Or you can just click here.)

3. Then sign in your BT account there if asked.

(Note: If you do not remember your BT ID or password, then click on the Forgotten.... option there. If there is still login issue, then click here to sign up for a BT account first.)

4. Once logged in, you'll see the NetProtect Plus download panel. First-time users, you'll need to activate your product. Just click on Get started

5. Once activated, click on Download

6. You'll then be taken to the McAfee Download Manager. Follow the on-screen instructions.

7. Once you've downloaded and installed BT NetProtect Plus, you'll see a tiny McAfee (M) icon in your system tray (which is located at the bottom right of the computer's screen; you many need to click on the tiny triangle or arrow icon first) and your computer will be protected against the latest online threats.

 

And/or if needed, I can provide you a free, good antivirus/security program you can download and use.


Please let me know if there is still any issue. You can click on the Reply to Expert tab below and reply back to me, so I can help further as needed. Thank you very much.

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