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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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ue46c5530 tv hdmi no signal from youview box

Customer Question

ue46c5530 tv hdmi no signal from youview box
Submitted: 3 years ago.
Category: Electronics
Expert:  carlday1 replied 3 years ago.

carlday1 :

Hi,

Thank you for using just answer my name is Carl and i will try and help with your question.

Does your tv work ok with other HDMI devices? I will do some research and get back in touch with you.

IS your tv a samsung?

JACUSTOMER-8hplfvp9- :

My tv is a Samsung ue46c5530. I do not have any other hdmi device to try but the talktalk engineer tried to use the hdmi facility but would not work. The tv is about 18 months old.

carlday1 :

Thank you I will research it and get back to you shortly.

carlday1 :

I am having trouble locating a manual for your tv please could you check the model number it should be on a small sticker on the left edge of your tv or on the back.

JACUSTOMER-8hplfvp9- :

Sorry - finger trouble Model is;- ue46c6530uk

carlday1 :

Thank you

carlday1 :

When the youview box is on hdmi do you get an error message on the tv

carlday1 :

Like out of range

carlday1 :

Is your tv connected to the internet?

JACUSTOMER-8hplfvp9- :

Yes, initially "searching for signal" then "check source, cable,power supply" etc but no other display. The tv is connected to the internet. I have been through all of these options on each hdmi socket but no sucess. As I have already said the talktalk engineer went through all options and came to he conclusion that the hdmi inputs were not active. I do have a Panasonic sound system using hdmi but this is for audio only and this works satisfactorily. I have tried to update the tv software but there is no update available.

carlday1 :

I was about to ask you to check for updates. Sometimes low quality hdmi leads cause problems. It is unlikely the hdmi ports are inactive i think it is more to do with something called handshaking. Do you have a hdmi lead connected to your audio system?

I am going to have a look at my youview box to see if we can change hdmi setting on it

JACUSTOMER-8hplfvp9- :

Yes I have an hdmi lead connected to the Panasonic audio system plugged into hdmi2 - it works on all four hdmi connections. Both my hdmi leads work on the Panasonic audio system but neither work on the Youview. The Youview came with an hdmi lead.

carlday1 :

I have had a look and you can reduce the HDMI settings on the youview box did the engineer try this?

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