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Thank you for using Just Answer my name is Carl and I will help with your question.
I am sorry but I am unable to suggest anything to try other than to check the battery terminals are free from dirt If you have some IPA I would wipe the terminal with IPA.
If that does not work your local service centre is Power Tool Solutions 321 Newark RoadLincolnLincolnshireLN5 8PE01522 535352[email protected]
I hope this helps
I am not really happy with this service taking 7 hrs to reply weekend or not I feel that the response is very poor value for money and will not be using this service again
I am sorry to hear it took 7 hours for my reply to reach you. I cannot understand why you never received my response earlier. I responded as soon as I saw the question within an hour after you posted it.I can offer more advice on testing your chargers and batteries with a volt meter if you have one, but I feel you would be better off taking it to a service centre where they can carried out better testing of the batteries and chargers.I can opt out of the question so that another expert can add their advice if you prefer or I can forward this to customer service.