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Freddy M.
Freddy M., Technician
Category: Electronics
Satisfied Customers: 18398
Experience:  Years of experience
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Hi, I can not get my Epson expression home xp405 to work with

Customer Question

Hi, I can not get my Epson expression home xp405 to work with my new asus x501a. The printer is new to me but had been on display it seems to be in good condition. I have windows 8 but there is no where to insert a disc in the computor. Please can you help.I`am a retired plumber and don`t know a lot about this aperatus Kind regards Paul.
Submitted: 3 years ago.
Category: Electronics
Expert:  Freddy M. replied 3 years ago.
.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Do you know if it is 32 or 64bit windows 8?
.
Customer: replied 3 years ago.

Hi Freddy I believe it is 64 bit.

Expert:  Freddy M. replied 3 years ago.
.
Thank you for clarifying that for me, you should be able to install using this download instead of the CD: Click Here You will need this one as well in order to scan: Click Here They are the same software that is normally on the CD. If this did not work, please come back and let me know by clicking on reply to expert so we can continue. If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Customer: replied 3 years ago.

Hi Freddy, Thank you for your help, I have carried out instructions but I now think the problem is with the printer because it keeps saying printer off line.

Expert:  Freddy M. replied 3 years ago.
.
click on the start panel and in the search box type printers and press enter.
(if there is not search box click on control panel and then printers)

Right click on your machine and any copies of it and click on delete.
Then disconnect the cable connecting it to the computer.
(if using a cable if not skip any cable steps)

Restart the computer and reinstall the machine.
Only connect the usb cable when the computers asks you to or when the installation is finished.
Do not test the machine yet instead restart the computer again and then test it.

If this did not work, please come back and let me know by clicking on reply to expert so we can continue.

If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.

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